Last updated: 01/02/2025
Thank you for using Shopevaluate.com.
Shopevaluate.com is a price comparison and online savings platform designed to help users discover products, compare prices, and access promotions from a wide range of third-party online retailers. As such, we want to clarify how returns and refunds are handled when purchases are made through links or offers displayed on our website.
1. Our Role as a Platform
Shopevaluate.com does not sell products directly and does not process orders, payments, shipping, returns, or refunds.
When you click on an offer listed on our platform, you are redirected to the website of an independent retailer or merchant where the purchase is completed. Therefore, the sales contract is established exclusively between you and the retailer.
2. Returns
If you wish to return a product purchased through a retailer featured on Shopevaluate.com, you must contact the retailer directly.
Each merchant has its own return policies, conditions, and timeframes, which may include:
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Return windows (e.g., 14–30 days or more)
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Product condition requirements
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Original packaging obligations
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Return authorization procedures
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Shipping cost responsibilities
We recommend reviewing the retailer’s return policy before completing any purchase.
3. Refunds
Refunds are issued solely by the retailer from whom the product was purchased.
The timing and method of reimbursement depend on the merchant’s internal procedures and may vary based on:
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Payment method used at checkout
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Inspection and approval of returned goods
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Processing times of banks or payment providers
Shopevaluate.com has no control over refund approvals or processing timelines.
4. Faulty, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, you should report the issue directly to the retailer’s customer service team.
Most merchants provide dedicated support channels for:
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Warranty claims
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Replacements
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Repairs
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Partial or full refunds
Be prepared to provide order details, photos, and supporting documentation if requested.
5. Cashback & Rewards (If Applicable)
If your purchase included cashback, points, or promotional rewards promoted on Shopevaluate.com, eligibility may be affected if you return or cancel the order.
In such cases:
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Cashback may be declined or reversed
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Rewards may not be validated
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Points may be deducted
Validation rules follow the retailer’s and affiliate network’s confirmation processes.
6. Need Assistance?
While Shopevaluate.com cannot process returns or refunds on behalf of retailers, we are happy to guide users toward the appropriate merchant support channels whenever possible.
For general inquiries about how our platform works, you may contact us at:
Email: info@shopevaluate.com